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Complaints Policy and Handling Procedure

Complaints Policy and Handling Procedure

Should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the file handler dealing with your case.

If you still have queries or concerns, if there is still a problem, or if you wish to make a complaint then please contact Mr Lee Kirton, who is the managing director of Tylers Solicitors, 58 Church St West, Radcliffe, M26 2SQ.

We aim to deal with any complaints promptly, fairly and effectively. We have a complaints procedure and a copy is available upon request. All complaints should be made within 6 months from the date you realised that there was an issue. We will try to resolve any issues within a maximum period of 8 weeks.

After that time if you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider your complaint at

PO Box 6806 Wolverhampton, WV1 9WJ  

or

Telephone number: 0300 555 0333

They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, they will check you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman, within 6 months of receiving a final response to your complaint and no more than 6 years from the date of the act/omission; or no more than 3 years from when you should reasonably have known there was cause for complaint.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking your money or treating you unfairly because of your age, a disability or other characteristic . You can raise any such concerns with the Solicitors Regulation Authority.